We partner with you to improve your operations and compliance
SSAE 18 Preparation and Audit
Unlike other SSAE 18 preparation and audit programs, we exclusively service accounts receivables management and mortgage servicing organizations and are the leader in helping them attain and maintain this prestigious and necessary audit.
We work with a team of experienced Certified Public Accountants that understand the accounts receivables management and mortgage servicing industries and provide “world class”, cost efficient preparation and auditing services.
SOC 2 Preparation and Audit
The Service Organization Control (SOC) 2 report confirms your organization’s commitment to a number of service trust principles including Security, Availability, Processing Integrity, Confidentiality and Privacy.
Each of these principles have defined criteria (controls) which must be met to ensure your business receives an “unqualified opinion” meaning that no exceptions were found during the audit. We work with you to ensure that all controls are in place and all audit criteria are met. Additionally, our CPA audit partners are experts who have real world experience with the ARM and mortgage servicing industries.
RMA Certification Prep
The Receivables Management Association (RMA) Certified Professional Receivables Company program is viewed by the CFPB and most credit originators as the “gold standard” in determining that a potential debt purchasing partner is aware of and complying with state and federal statutory requirements, responding to consumer complaints and inquiries, and following debt buying industry best practices.
Our team’s experience as compliance experts and executives with some of the pre-eminent debt buying organizations can assist you in addressing the Certification Standards, drafting the policies and implementing the processes required for certification.
Compliance Management
In today’s environment, nothing is more important than adhering to the laws which govern your industry and dictate how you interact with consumers. Currently, Hampton Pryor Group staff perform the services of Compliance Directors or Chief Compliance Officer for several agencies and mortgage servicers.
We will work with you to ensure that your organization’s program has the policies, procedures and controls in place to maintain compliance with the FDCPA, FCRA, GLBA, EFTA, RESPA, HIPAA, UDAAP and various state statutes.
CFPB Mock Examinations
The Consumer Finance Protection Bureau (CFPB) has stepped up its examination of collections and mortgage services providers.
To be better prepared for “not if, but when”, clients have employed the Hampton Pryor Group to conduct reviews of their Compliance Management Systems and identify any deficiencies. What makes our company uniquely qualified to do this, is our experience participating in over 25 actual CFPB audits either in the preparation for examination, remediation of findings or providing “expert witness” reports in potential enforcement actions. As every involvement brings more knowledge as to the CFPB mindset, we use this information for the benefit of our clients.
Master Servicing and Vendor Management
Hampton Pryor Group consultants have vast experiences not only managing collections agencies and attorneys for top tier credit grantors, but also serving as senior operational managers and executives at several large collection agencies.
Let us manage your vendors while you retain control of your portfolio and you will have the added benefits of:
- The right vendors for your portfolio
- Uniform vendor work standards
- Standardized reporting
- Continuous benchmarking
- Optimal performance
- Regular compliance and operational audits
- Reduction of internal operating and FTE expense
You can rely on us to help you successfully select and manage your collections vendors so that you can remain focused on portfolio acquisition and sales.
Operational Assistance
Successful organizations recognize how important it is to retain and grow their client base; yet attracting and maintaining customers has become even more difficult in the wake of heightened competition and increasing demands.
The Hampton Pryor Group team collaborates with you to design and implement programs that address:
- Enhanced productivity and profitability
- Better staff hiring and increased retention
- Superior operations management
- Improved client relations
- Opportunities identified during client audits
Because of our diversified client base, we have seen the “world class” strategies that result in improved revenue generation. Even if you think that you are performing at optimal level, we can provide you with an objective assessment of your organizational effectiveness.