Work with the experts


Our practice leaders have an average of 20 years experience

Our Leadership Team

Carine J. (C.J.) Pryor
President, Chief Executive Officer and Co-Founder
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C.J. is a 30+ year veteran of the credit, customer services and collections industry. Her resume includes senior training, operations and risk management positions at Girard Bank and First Pennsylvania Bank. Her expertise is in the areas of management development, bankruptcy, credit risk management, call center and collections operations. In working with clients, C.J. has developed revenue improving, client relations and compliance strategies for our clients that have proven to be both innovative and extremely successful.

C.J. received her Bachelor of Arts degree from Villanova University and is a graduate of both the American Bankers Association’s National School of Bankcard Management and Graduate School of Bankcard Management.


C.J. has developed revenue improving, client relations and compliance strategies that have proven to be both innovative and extremely successful.

Joe Adams
Executive Vice President and Chief Operating Officer
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Joe has over 25 years’ experience in the compliance, debt purchasing and account receivables management industry. During this span, he has served as a “C” level or senior manager for some of the leading financial services organizations in the country including First USA Bank/Bank One, CitiFinancial, Asset Management Outsourcing, Collins Financial Services and Paragon Way. A well-known and respected leader in the compliance, collections and recovery world, he is a frequent speaker and forum leader at various industry conferences and seminars, both domestically and internationally.

Joe is active in several industry associations and holds the following professional certifications and designations:

Credit and Collections Compliance Officer
Certified Receivables Compliance Professional
Certified Instructor
Certified Internal Auditor
Trainer Specialist

Joe received his Bachelor of Sciences degree from Cheyney University and is a graduate of both the American Bankers Association’s National School of Bankcard Management and Graduate School of Bankcard Management.


Joe is a frequent speaker and forum leader at various industry conferences and seminars, both domestically and internationally.

Our Experienced Consultants & Administrators

Felipe Flores Quiles
Senior Consultant
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Felipe is a 15 year veteran of the collections, recovery and project management areas working with such institutions as Associates Finance and CitiFinancial and the Municipal government of Caguas.

Serving as the Vice President of Collections and Recovery for CitiFinancial Puerto Rico, Felipe managed a $ 450 Million portfolio and oversaw all aspects of the recovery process including collections, bankruptcy, probate, agency and attorney management.

Felipe has a B.A. degree in Finance from the University of the Sacred Heart, Puerto Rico.

Leon Potter
Senior Consultant
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Leonis a mortgage servicing/collections expert with over 28 years’ experience in this field. His specialties include collections, loss mitigation, foreclosure audit review, tax processing and recovery.

During his 23 year career at the Associates Financial Services/CitiFinancial, he held a number of progressively responsible positions. As the Vice President/Recovery Operations, he managed the internal recovery operations for the personal loan, private label, and prime and sub-prime mortgage portfolios with collection sites in Phoenix AZ, Dallas TX, and Owens Mills MD generating recoveries in excess of $102 M annually.

Leon has a B.A. degree in Business Finance from Kennedy Western University.


Earl Shields
Senior Consultant
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Earl is the former CEO and owner of a 200+ collector agency with over 25 years’ experience in the account receivables management industry. His agency was constantly a top performer for such industry titans as Sears, Xcel Energy, Resurgent, JP Morgan Chase, Fifth Third Bank and CitiMortgage.

Having started as a debt collector with American Creditors Bureau, Earl has used his knowledge and expertise in collections, compliance, management development, client relations & retention and expense management for the benefit our clients both in the US and Canada.

Earl attended Waukesha College.

Abby Shepherd
Director of Administration
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Abby joined HPG in 2007 and is responsible for a variety of the administrative functions of the company.

An instructional designer by training, prior to joining the company, Abby worked at the Trefoil Associates where she oversaw the teams responsible for both development of training programs and business documents design.

Abby is a graduate of Gallaudet University.

(800) 504-4748