SAS 70 Certification Preparation and Assistance

Due to data security and accounting procedural concerns, credit grantors are increasingly requiring that their current and prospective agencies have SAS 70 certification. Unlike other SAS 70 certification operations, The Hampton Pryor Group exclusively services accounts receivables management organizations and is a leader in helping them attain and maintain this prestigious and necessary certification.
There are two (2) levels of SAS 70 certification. The Type 1 certification verifies that the controls in place at a specific time are adequate to meet specified control objectives. The Type 2 certification tests that the controls were suitably designed and operational over a period of time. 
The Hampton Pryor Group Certification Preparation and Assistance program consists of:

• Meeting with management staff to  present an overview of the SAS 70 certification process and to assess individual department readiness
• Review of current policies, procedures, processes and control activities. Make recommendations to strengthen any areas of deficiency
• Drafting of control activities document for the Service Auditor (CPA)
• Performing pre-certification audits, similar to those performed by the Service Auditor, to ensure that control activities are being adhered to
• Provide a  licensed, experienced Certified Public Account firm to perform the audit
• Being on-site during the audit

We work with a team of licensed, experienced Certified Public Accountants that understand the collection agency industry and provide “world class”, cost efficient auditing services.

Training

The Hampton Pryor Group will assist you in maximizing the productivity and effectiveness of your collectors and managers.
Our established, results oriented training programs include:

• Compliance
• Effective Interviewing and Hiring
• New Hire Collector Training
• Operations Management Development

Additionally, our experienced instructional designers can custom design a program or suite of programs for your organization.

Operation Enhancement

Successful agencies recognize how important it is to retain and grow their client base. Yet attracting and retaining customers has become even more difficult in the wake of heightened competition and increasing demands.
The Hampton Pryor Group collaborates with you to design customer programs that address:

• Enhanced productivity and profitability
• Superior operations management
• Improved client relations
• Increased Employee retention
• Opportunities identified during client audits
  
  

Business Audit

Agency executives are so closely engaged in the day to day operations, that primary problem areas are seldom recognized before it is too late. As a result, there is difficulty assessing the need for changes in policies and procedures to meet fast changing business conditions.
The Hampton Pryor Group objectively reviews your business operations to analyze and evaluate your effectiveness. We offer recommendations based on our experiences in the collections agency management arena to ensure the achievement of your corporate objectives. Elements of the Business Audit include:

• Analysis of your current policies, procedures and processes
• Completion of an employee opinion survey with a full written evaluation
• Group and individual meetings with staff
• Floor observation of collections operation
• Call monitoring and account review

Our consultants can custom tailor this program to meet the specific needs of your organization.